Director of Client Services - North America
North America
About Virtasant
Virtasant is a global technology services company with a network of over 4,000 professionals in 130+ countries. We specialize in cloud architecture, engineering, and transformation — helping enterprises deliver, scale, and build internal capability while reducing third-party dependency.
We work with ambitious, forward-thinking clients to solve real-world challenges through hands-on execution, deep technical expertise, and a delivery-led approach.
The Role
We’re looking for a delivery-first leader to join our Client Services team — someone who owns outcomes, builds trust with clients through great work, and drives long-term growth by delivering real results.
This isn’t a pre-sales or oversight role. It’s about being in the work — making delivery land, strengthening the relationship, and expanding our footprint based on trust and execution. You’ll be the face of Virtasant to our clients, responsible for ensuring we deliver what we promised, navigating delivery challenges, and growing the account by doing great work.
What You’ll Do
* Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth.
* Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
* Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
* Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives.
* Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value.
* Navigate client organizations to identify new relationships and areas for expansion.
* Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
* Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
* Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.
We’re Looking for Someone Who
* Has 8+ years in consulting or professional services, leading delivery in enterprise environments.
* Has owned the success of large, complex programs, including when things didn’t go to plan.
* Can point to accounts they've grown through delivery, not sales.
* Thrives in fast-moving, lean environments — comfortable wearing multiple hats and figuring things out.
* Is credible with both executives and engineers, and knows how to keep both sides aligned.
* Is comfortable with ambiguity, pushback, and setting boundaries, while maintaining strong relationships.
Has experience managing account financials, delivery teams, and internal operations.
* Rolls up their sleeves and leads from the front — not from a distance.
Nice to Have
* Experience in cloud consulting (AWS, Azure, GCP)
* Background in enterprise transformation or digital delivery
* Exposure to FinOps or cloud cost optimization
* Base salary + 2% of revenue you bring to the business (incremental, no cap)Flexible, remote-first working
* High-trust, high-autonomy culture
* Work with a globally distributed, top-tier team
Why Join Virtasant?
We’re building a new kind of consultancy — lean, global, and focused on outcomes over optics.
* Real impact – Work on high-stakes, high-visibility projects with leading enterprises.
No bench, no fluff – We focus on delivery, not deckware.
Remote by design – Collaborate with top-tier talent in 130+ countries.
* High autonomy – Lead your accounts, shape your engagements, and grow your portfolio.
* Room to grow – We’re scaling fast and want people who are excited to grow with us.
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A typically successful candidate for this role has worked in either engineering or tech project management for some years, then led a team working in those areas for a couple of years and is now managing accounts, being the bridge between their company and client(s) and expanding the account(s) they manage. Is this a fair representation of your experience so far? * Select...
Just to make it perfectly clear, this is not a customer success role but rather a delivery and sales role. If your background and experience is mainly in customer success then this role isn't really the best option for you. How would you characterize your experience? * Select...
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