Overview
Housing Adviser role at London Borough of Lambeth
SO2: Starting salary £42,912 per annum incl LW
Hybrid working
About Us
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth’. To deliver on these ambitions, we have embarked on our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff: Equity, Ambition, Kindness, and Accountability.
About the Role
The Housing Adviser post forms part of the Council’s approach to reducing homelessness in the borough. Your role will be to prevent and relieve homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice.
You will be responsible for carrying out in-depth interviews with households approaching the Council because they are threatened with homelessness. You will advise customers of the housing options available to them and complete Personal Housing Plans. You will also investigate complex housing situations and issue decisions in accordance with the Housing Act 1996 as amended by the Homelessness Reduction Act 2017.
We welcome applications from recent graduates and those that have transferable skills and the ability to develop any gaps in knowledge. On the job training will be provided to all successful applicants.
Responsibilities
* Carry out in-depth interviews with households approaching the Council because they are threatened with homelessness.
* Advise customers of the housing options available to them and complete Personal Housing Plans.
* Investigate complex housing situations and issue decisions in accordance with the Housing Act 1996 as amended by the Homelessness Reduction Act 2017.
Qualifications
* Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.
* Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
* Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.
* Excellent knowledge of negotiation and mediation techniques and their practical application.
How to Apply
If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines
Advert close date: 11:59pm on Sunday 26 October 2025. Shortlisting: 27 October 2025. Interviews will be held w/c 3 November 2025.
Benefits
* Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women’s.
* Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
* Membership in the Local Government Pension Scheme.
* Hybrid Working.
* Employee Assistance Programme.
* Occupational Sick Pay based on length of service.
* Discounts at local restaurants.
* Discount at our Active Lambeth Gyms.
* Learning and Development opportunities, including Apprenticeships.
* Cycle to Work Scheme.
* Secure Bike Storage facilities at our Town Hall and Civic Centre.
* Trade Union Membership.
We are committed to equal opportunities for all and proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
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