Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site The Princess of Wales Hospital Town Bridgend Salary £23,970 per annum Salary period Yearly Closing 20/07/2025 23:59
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team of over 14,500 people from diverse nations, cultures, and backgrounds. As a family-friendly employer, we’re committed to promoting flexibility and are happy to discuss flexible working options.
Discover more about working with us here:
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The post holder will provide reception and clerical duties in a healthcare setting, supporting clinical and non-clinical staff from a multi-disciplinary team.
They will be the first point of contact on most occasions for patients and visitors, therefore communication will involve direct contact with patient and visitors both face to face and over the telephone.
The post holder will work within a busy team providing customer focused reception duties and clerical support, contributing to the provision of health care by undertaking a wide spectrum of clerical and reception duties within the confines of the role.
The post holder will undertake reception duties.
They will be expected to demonstrate a professional manner when liaising with patients, colleagues, members of the public and other agencies.
The post holder may also be required to work at any Cwm Taf Morgannwg University Health Board (CTMUHB) site as directed by their line manager.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2). We don’t need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.
Main duties of the job
The post holder will be able to use a variety of communication and interpersonal skills and establish and maintain effective working relationships with staff at all levels throughout the UHB.
The post holder will:
* Plan and prioritise own day to day tasks and workload.
* Communicate with patients, colleagues, members of the public and other agencies involved in patient and non-patient care both within the UHB or other outside agencies.
* Receive and transmit routine information requiring tactful, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone.
* Be able to diffuse potentially confrontational situations by using diplomacy, tact and empathy when dealing with patients/relatives and members of the public who may be aggrieved or irate.
* Undertake general reception duties, meeting and greeting clients and visitors.
* Be non-judgemental and portray a professional image at all time representing the University Health Board.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
* Previous customer care experience.
* Experience of working within a busy, demanding environment.
* Experience of working in a similar role within a healthcare of hospital environment.
* Working with multi-disciplinary team.
* Good standard of education with a minimum of 3 GCSE’s or possess equivalent level of skills, knowledge and experience.
* Understanding of the role or receptionist.
* NVQ II in Business Administration and/or Customer Care or equivalent.
* Knowledge of Policies and Procedures.
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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