Billing, Collections and Administration (BCA) team comprises of three distinct sections, Client File Maintenance, Billing and Collections and sits in the wider Finance Department.
About the role
You will supervise and organise meetings with the Credit Controllers, providing support and guidance as necessary.
You will be expected to ensure collection the firm’s debts within defined guidelines.
You will commence formal recovery by sending a pre legal email, preparing a pre-action pack, follow pre action protocols in sending LBA / LOC and progress to a MoneyClaim Online.
You will ensure all notes are up to date and followed up in a timely manner.
You will evaluate and escalate to the Credit Manager as appropriate.
Organise meetings with lawyers to review outstanding debts as necessary, both in person, using Microsoft Teams and over the telephone is part of the role.
You will prepare debt reports as required for lawyers.
You will be confident using your initiative within set guidelines and you will have strong communication skills both written and verbal.
You will be comfortable communicating at all levels within the business.
Key Responsibilities
Support and guide other team members to ensure the collection of bills is undertaken in accordance with the credit control procedure.
Ensure that queries raised are logged, escalated and resolved within the agreed SLA’s.
Record all relevant information relating to unpaid bills in the system.
Be proactive in ensuring follow ups are not missed.
Be mindful of the Courts Pre Action Protocols and ensure adherence to them
Build relationships and trust to benefit the role with clients, lawyers and the team.
Make recommendations for process improvements and report all issues and concerns to the Credit Manager.
The above encompasses the main duties of the role however is not an exhaustive list. It is anticipated that duties may vary from time to time according to the needs of the department.
Your skills and qualifications
We are looking to recruit an individual that fulfils the following criteria:
The successful candidate will ideally have at least 7 years previous experience of working as a credit control supervisor in a professional services environment; or a minimum level 3 CICM qualification.
They will have at least 2 years current experience in the formal recovery process.
Excellent inter-personal communication skills (both written and verbal), demonstrating experience of liaising with clients, partners, fee-earners, secretaries and finance colleagues.
Team player who supports and motivates their colleagues. Follows instructions, but is confident to query instructions when unsure.
Has supervised a minimum of three team members.
Demonstrate a clear track record of commitment to the highest level of customer service.
Has good negotiation and listening skills.
A high level of numeracy is required together with a good understanding of financial workings; ideally within professional services but not essential.
Experience of legal systems such as Aderant are desirable but not essential. Good keyboard skills and competence in Word, Excel and Outlook are required.
It is essential that the candidate has an eye for detail and the ability to act positively, creatively and intuitively when presented with challenges. The job holder is expected to work within the established credit control procedures. There is a high volume of work to process and the job holder will be expected to prioritise and use their initiative and commercial sense to ensure that the duties are performed efficiently.
Smart. Bold. Together. We Are Freeths.
Become part of the team at Freeths.
View some of our recent highlights on our website here .
Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.
About Us
We’re 1000+ Freethinkers, striving to create a better place. We’re committed to living our values – smart, bold, together – and making a positive change at every touchpoint for our colleagues, clients and communities. We’ve built our law firm on solid foundations of integrity, entrepreneurialism and expertise. This has helped us grow into one of the largest full-service law firms in the UK, with 13 offices and over 1000 colleagues, and counting.
1. Think Ambition: We’ve built our law firm on solid foundations of integrity, entrepreneurialism and expertise. This has helped us grow into one of the largest full-service law firms in the UK, with 13 offices and over 1,000 colleagues, and counting. Matching individual ambition and our firm’s ambition matters. That’s why we develop our people by making sure every one of our team feels connected through a clear progression pathway and leadership support. It’s helped us to grow an award-winning reputation in the eyes of our clients and competitors that each and every one of the Freeths team works hard to uphold in everything we do.
2. Think Recognition: Sharing success matters to us. We love to showcase excellent work across the firm and celebrate our people through our employee awards. We recognise our teams work hard together to deliver the best solutions for our clients. That’s why g reat work is well rewarded - our rewards and benefits are among the best in the business.
3. Think Together: Our people are at the heart of what makes Freeths such a great place to be. We’re a firm where people care about each other and employee wellbeing is high on the agenda. Our firm is set up to ensure everyone’s voice is heard, and mutual respect is shown by all. We understand that differences add strength, which means we maintain a diverse culture where everyone has the freedom to be themselves and thrive.
We're committed to championing diversity and building an inclusive culture. We want to recruit, develop and retain the most talented people, regardless of their background. We welcome applications from everybody, particularly those from marginalised backgrounds.
We celebrate difference, encourage diversity of thought and are dedicated to continually challenging our processes to maintain fairness, equity and transparency. If you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact !recruitmentfreeths@freeths.co.uk and we will be happy to discuss.
Recruitment Agencies
We are committed to sourcing candidates directly where possible. For particular roles, we may work with preferred suppliers who will be invited by our resourcing team to support us. We may also agree to accept CVs from other suppliers on an ad hoc basis (to be agreed in writing). We will not be responsible for fees in relation to CVs or profiles submitted directly to our partners or other employees or for any applications not submitted via our portal. Agencies should contact our recruitment team before submitting unsolicited applications.
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