As Box Office Co‑ordinator, you will work within a vibrant and fast paced environment and be instrumental in providing a professional and efficient point of contact for all guest bookings and enquiries within the PizzaExpress Live portfolio, responding to a high volume of email and telephone traffic and liaising directly with the operations team in each venue, daily. In addition, there will be associated work around co‑ordinating artists requirements on an ad hoc basis. This is a full‑time role, offered on a fixed‑term contract.
What you’ll be doing:
- To own event co‑ordination through preparing daily lists of guests with table allocations for all venues. All lists to be compliant with guidelines and expectations set by Head of Music/ Music Operations Manager.
- To operate the telephone service, including processing payments, refunds, memberships and relaying important information from enquiries, positively impacting our recognised service journey.
- To respond in a timely manner, to a high volume of emails from guests, artists and their representatives in order to manage daily communication, including but not exhaustive: waiting list submissions, contact forms and newsletter sign‑ups.
- To manage and oversee comprehensively the ticket operating system.
- To assist the Music team in proactively identifying low selling shows in order to support cover driving through social media campaigns, further listings and audience clubs.
- To assist with music finance queries when required.
What you’ll need:
- A proven track record of working at pace with excellent time management.
- Passionate about delivering best in class standards and experiences.
- Strong communicator—clear, confident, and able to connect with people at every level.
- Mobile and flexible to work both field based and from the London office.
Box Office Administrator – Fixed‑Term Contract
Soho, Westminster, Greater London, United Kingdom
