Responsibilities
* Act as an escalation point for incidents raised by 1st and 2nd line.
* Diagnose and resolve complex technical issues across multiple systems.
* Provide root cause analysis for major and recurring incidents.
* Act as a technical specialist or owner for the systems assigned to you.
* Monitor performance, capacity and resilience across these systems.
* Support the investigation and remediation of security incidents and vulnerabilities.
* Apply security best practices, hardening and patching.
* Perform regular vulnerability scanning to improve posture and resilience.
* Design, plan, implement, and review complex technical changes.
* Raise and assess Requests for Change (RFCs) in accordance with ITIL processes.
* Create and maintain technical documentation including system design and diagrams.
* Ensure technical knowledge is captured and transferable amongst colleagues.
Technologies
* Active Directory
* Azure
* ICT
* Support
* ITIL
* Microsoft 365
* Security
* VMware
* Windows
* Office 365
About Telent
At Telent, we empower our Engineering Team to innovate and drive common solutions, while working closely with technical experts who take pride in the significant impact of their work. We are focused on maintaining the stability, performance, and security of our blue‑light emergency services customers' ICT environments. This hybrid role primarily allows for remote work, with occasional visits to our Liverpool office. We are dedicated to creating an inclusive culture that embraces diversity and respects individual differences, and we offer a variety of benefits including a company car, generous holiday options, a pension scheme, and wellbeing support.
Qualifications
* Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure.
* Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure.
* Expertise in Infrastructure Domains, DNS, DHCP and Group Policies.
* Experience working with VMWare and virtualisation platforms.
* Familiarity with ITIL practices, SLAs, KPIs and service management.
* Excellent communication and stakeholder management skills.
* Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training)
* Security Cleared to NPPV3 Level (provided).
* Full UK Driving License.
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