Job Title: Shop & Workshop Manager
Salary: £40,000–£50,000
Location: Coventry
Hours: Rota-based, full-time 42.5 hours per week
Company: Eydens Locksmiths
About the Role
Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.
Key Responsibilities
* Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.
* Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.
* Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.
* Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.
* Hands-On Management: Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality.
* Operational Oversight: Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations.
* Rota Working: Work as part of a rota to ensure consistent cover and exceptional customer service at all times.
Requirements
* Proven automotive industry experience (essential).
* Valid driving licence (essential).
* Strong face-to-face selling and upselling skills.
* Demonstrated experience leading teams and planning staff workloads.
* Excellent customer service and communication abilities.
* Practical, hands-on approach with the ability to support workshop tasks.
* Ability to work effectively in a fast-paced environment.
Benefits
* Competitive salary of £40,000 to £50,000 depending on experience.
* Supportive working environment with opportunities for growth.
* A varied, customer-focused role at the centre of our business