We are currently recruiting for an experienced Account Manager to join a busy and fast‑paced customer services team based in Aldershot.
This position would suit somebody with strong B2B account management or customer service experience who is confident managing corporate accounts, building long-term client relationships, and handling product‑based enquiries within a commercial environment.
The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key responsibilities
* Managing a portfolio of corporate customer accounts.
* Acting as the main point of contact for customer enquiries and ongoing account support.
* Building and maintaining strong long‑term B2B customer relationships.
* Processing customer orders from quotation through to delivery.
* Managing product enquiries and advising customers on suitable solutions.
* Identifying opportunities to maximise sales and account growth.
* Handling customer complaints and escalations professionally and efficiently.
* Working closely with internal departments including finance, operations, and logistics.
* Supporting the Customer Service Manager with day‑to‑day team operations.
* Assisting with customer service administration support and escalations when required.
* Ensuring customer accounts remain within agreed commercial terms.
* Providing consistently high levels of customer service within a fast‑paced environment.
Candidate requirements
* Minimum 3 years’ experience within Account Management, Customer Service, Sales Support, or a similar commercial role
* Previous experience managing B2B or corporate customer accounts
* Experience working within a product‑based environment is essential
* Strong communication and relationship‑building skills
* Commercial awareness with the ability to identify sales opportunities
* Excellent organisational skills and attention to detail
* Ability to manage multiple priorities and work under pressure
* Confident handling challenging customer conversations and escalations
* Strong IT skills including Microsoft Office and CRM/internal systems
* Professional and confident telephone manner
What’s on offer?
* Salary between £33,000 – £35,000 depending on experience
* 31 days holiday including bank holidays
* Company events
* Annual Leave Purchase Scheme
* Funded training and development opportunities
This is an excellent opportunity for a commercially focused and customer‑driven individual looking to join a supportive business within a varied and fast‑moving account management position.
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