Overview
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Role
Neighbourhood Support – Full-Time, Permanent & Full-Time, Fixed-Term Contract/Secondment for up to 6 months
We’re looking for two Neighbourhood Supports to join our busy and rewarding Neighbourhood Team: one on a full-time, permanent basis and one on a full-time, fixed-term contract.
Responsibilities
In this varied role, you’ll provide essential support to residents and colleagues, helping us deliver excellent housing services across our communities. You’ll be involved in a wide range of tasks, including setting up and ending tenancies, managing mutual exchanges and lettings, supporting garage applications, and maintaining accurate records. You’ll respond to customer enquiries, prepare documents, and liaise with colleagues, contractors, and external agencies to ensure services run smoothly. You’ll also support processes related to Aids and Adaptations, income management, planned maintenance, invoice processing, and performance reporting.
Requirements / Qualifications
We’re seeking applicants with proven administrative experience and sound IT knowledge, who can stay organised and focused in a fast-paced environment. You’ll be confident engaging with residents and partners, able to manage competing priorities, and committed to delivering high-quality customer service. Familiarity with housing services or safeguarding would be beneficial, but full training will be provided.
Why join us / Benefits
* £29,492 per annum
* 1x Permanent, Full-time, 37 hours per week and 1 x Fixed Term Contract for up to 6 months
* Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
* 30 days annual leave plus bank holidays
* Annual wellbeing grant of £200 per annum – Subject to eligibility
* Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
* A healthcare cash plan, life assurance
* Formal qualifications and paid professional membership
Additional information
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 17 October at midday.
Interviews for this role will be held dynamic as application are shortlisted. We reserve the right to close this vacancy if sufficient applications are received.
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