Are you calm under pressure, detail-oriented, and passionate about operational excellence? As a Control Room Operator, you will be the heartbeat of our operations, monitoring systems, responding to real-time events, and ensuring everything runs safely and efficiently. This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced, high-responsibility environment, we want to hear from you! First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. Must have a CCTV Licence Must be able to commute to Leeds and available to work Days and Nights. About the Role Respond promptly and professionally to telephone and email enquiries from colleagues and customers, ensuring clear and courteous communication at all times. Collaborate closely with the Control Room Team to maintain consistent, transparent, and ongoing communication regarding daily operations and service updates. Monitor and manage the employee tracking and scheduling system, ensuring data accuracy and timely updates. Compile and deliver accurate reports on incidents and operational events, sharing insights with both manag...