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Production Controller
As a Production Controller, you will be responsible for overseeing the workshop's operations, ensuring customer satisfaction both internally and externally. Your role involves optimizing individual technician performance, ensuring efficient work progression, and achieving first-time fix targets. You will also ensure daily disciplines and DWP processes are adhered to by all staff on site.
The ideal candidate should have a background in heavy commercial vehicles or a similar field. The role requires operational and commercial knowledge, the ability to multi-task, and to make proactive decisions promptly and efficiently.
The Role
* Oversee daily workshop operations and supervise staff.
* Deputise for the depot manager when necessary.
* Assist and guide the team with fault diagnosis and live job management.
* Maintain quality control and ensure excellent customer satisfaction.
* Ensure DWP and job card procedures are followed.
* Communicate effectively with the team to keep the planner and customers updated.
* Conduct customer reviews and support the depot manager in generating additional business.
* Develop staff and mentor apprentices.
* Oversee health and safety in the workshop.
Essential Requirements
* Enthusiastic attitude.
* Attention to detail.
* Excellent communication skills.
* Ability to work independently.
* Computer skills are advantageous.
* Strong leadership skills.
* Effective problem-solving abilities.
* Background in commercial vehicle industry is essential.
* Well-organized with effective prioritization skills.
* Positive approach towards staff and customers.
* Qualifications: City & Guilds Part 1 & 2, BTEC, IMI (or equivalent) in motor vehicle management or equivalent practical experience.
Hours of Work
Monday to Friday, 08:00 to 17:00, with one in three Saturday mornings, 08:00 to 12:00.
Crossroads Truck and Bus pride ourselves on delivering excellent first-time customer service. We are committed to staff training and well-being.
Please contact Jen Stephenson for an application form or send your CV to [emailprotected].
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