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Base pay range
$80,000.00/yr - $85,000.00/yr
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Job details
New Healthcare Finance Organization is Looking to a Hire a Medicaid Enrollment Coordinator Manager! Hybrid Role in the Boston Area!
This Jobot Job is hosted by Joshua Tacke
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $80,000 - $85,000 per year
A Bit About Us
We are a national health optimization and advocacy organziation based in the Boston area.
We are looking to hire a Medicaid Enrollment Coordinator Manager to lead a team of 6 Lead Patient Advocates who support patient enrollment into Medicaid-sponsored health insurance premium assistance programs such as HIPP and CHIPRA.
This role is critical in driving frontline performance, hospital partner satisfaction, and enrollment outcomes.
This is a hybrid position based out of our Wakefield, MA office. Are you an experienced healthcare leader looking for an opportunity?
Contact me today
Contact me today!
joshua@jobot.com
9549-287-5432
Why join us?
* National Healthcare Finance Org
* Great benefits
* 401K with match
* Collaborative culture with friendly team
* Bonus Eligible
* Unlimited Growth Opportunities
* Family environment where everyone will know your name
Job Details
Key Responsibilities
Team Leadership & Performance Management
* Supervise, coach, and develop a team of 6 Patient Advocates across assigned hospital(s).
* Monitor daily performance metrics and ensure team is meeting KPIs (e.g., patient engagements, completed applications, case cycle time).
* Conduct regular 1 1s and field audits with team members to assess quality of interactions, compliance, and program understanding.
* Identify skill gaps and implement targeted training plans to improve individual and team effectiveness.
* Effectively manage a team of 6 Lead Patient Advocates to achieve strong performance results and drive successful performance metrics for hospital partners.
Operational Oversight
* Ensure all enrollment activities are carried out with accuracy, timeliness, and full HIPAA compliance.
* Partner with IT and administrative teams to ensure all cases are documented in PFA systems and documentation is complete.
* Track hospital census trends and proactively adjust team coverage and scheduling to match patient volume.
* Ensure team members maintain EMR user access and are following hospital requirements and protocols for credentialing.
* Maintain a strong dialogue and communication with all 3 VPSS to ensure they are appropriately staffed and customer performance continues to remain strong.
Hospital & Partner Relations
* Serve as primary point of contact for hospital partner leadership and key stakeholders (social workers, case managers, etc.).
* Lead quarterly performance reviews with hospital stakeholders and provide transparency around program metrics.
* Resolve escalated or complex issues, including disputes around program eligibility, documentation, or patient behavior.
Patient Advocacy & Case Escalation
* Provide direct assistance in high-risk or sensitive patient engagements when needed.
* Ensure team is properly trained in presenting HIPP/CHIPRA and supporting materials with clarity, empathy, and professionalism.
* Monitor trends in patient feedback and develop strategies to improve engagement and experience.
Minimum Qualifications
* Bachelor’s degree in Business, Healthcare Administration, Public Health, Social Work, or related field required.
* 5+ years of experience in patient-facing healthcare services, including 2+ years in a supervisory or management role.
* Strong knowledge of Medicaid and coordination of benefits processes.
* Hospital credentialing eligibility required (vaccinations, drug testing, etc.).
* Bilingual English/Spanish preferred.
Key Competencies and Skills
* Proven people leader with ability to coach, set expectations, and manage performance effectively.
* Strong knowledge of patient engagement, Medicaid policy, and healthcare benefits enrollment.
* Excellent written and verbal communication skills.
* Resilient and solutions-oriented, able to navigate change and resolve escalations calmly.
* Technologically savvy; able to manage operations using Apple hardware, digital systems, and virtual collaboration tools.
* Highly organized with sharp attention to detail and follow-through.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care
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