Contact Centre Agent
We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience.
Role Responsibilities
* Handle inbound calls relating to occupational pension schemes.
* Respond to member queries via phone and email.
* Provide support to the administration and customer service team.
* Escalate calls appropriately and follow set procedures.
* Maintain and expand knowledge of pension processes.
* Make outbound calls when needed.
* Work collaboratively within a supportive team environment.
* Complete timesheets accurately and on time.
Skills & Experience
* Strong written and verbal communication skills.
* Excellent customer service abilities.
* Ability to work under pressure and meet targets.
* Contact centre or pensions experience is advantageous.
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service
Industries: Telephone Call Centers, Insurance, and Pension Funds
If youre interested we’d love to connect, please feel free to send your most recent CV to my e‑mail at manjusha.kumaran@empresaria.com
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