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Are you a results-driven leader with a passion for sales?
We’re seeking an experienced Inbound Sales Manager to oversee and support our inside sales / Customer Service team. In this role, you’ll monitor sales metrics, manage the entire sales administration process, and collaborate with cross-functional teams to drive revenue growth.
About the role:
The salary for this role is £50,000 - £55,000 depending on experience + Performance related bonus up to 20% of salary.
What will I be doing?
* Lead, coach and develop a small team of inbound sales / customer service representatives.
* Secure appropriate new business at required margins from a wide variety of new and existing customers
* Track key sales metrics and implement strategies to consistently achieve targets
* Improve and manage sales processes for maximum efficiency and impact
* Work closely with marketing provider to enhance lead generation efforts.
* Foster a positive team culture and drive motivation.
* Identify areas for process enhancement, proactively implementing strategies to improve the customer experience.
* Maintain strong customer relationships, ensuring queries, complaints, and feedback are handled professionally and efficiently.
* Work closely with Transport and Commercial teams to ensure efficient scheduling, deliveries, and collections.
What are the requirements?
* Previous waste management or logistics experience
* A proven track record in inside sales, telesales, or similar sales leadership roles
* Strong people management skills with the ability to motivate and drive performance
* Excellent communication, negotiation, and interpersonal abilities
* Experience using CRM systems and sales performance analytics tools
* Qualifications in sales, business, management, marketing, or a related field.
* Interest in sustainability and environmental practices.
* Office based at Novus Customer Service Department, Thriplow Heath, Near Royston, Hertfordshire SG8 7RR
* Working hours: 08:30am to 17:00pm Monday to Friday – 37.5 hours per week
What other benefits does the role offer?
* Performance related bonus
* Enhanced holiday package
* Birthday leave
* Access to discount retail scheme
* Training and development opportunities
* Full PPE & uniform supplied
* Free on-site parking
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
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