Hybrid (Milton Keynes - 1 day per week)
£65,000 - £80,000 base + 50% bonus
We're working with a fast-growing, well-funded SaaS business in the HR / employee engagement space, looking to hire a founding Strategic Account Manager to help shape and scale their account management function.
This is a high-impact, first-of-its-kind role within the business - ideal for someone who wants to move beyond "managing accounts" and instead own strategy, drive growth, and build a best-in-class function from the ground up.
Opportunity
This role sits at the intersection of sales and customer success - focused on growing and retaining key accounts, rather than new business.
You’ll take ownership of a portfolio of 20-30 strategic, mid‑market to enterprise clients, working closely with HR and C‑suite stakeholders to:
* Drive renewals and long‑term retention
* Identify upsell and cross‑sell opportunities
* Lead land‑and‑expand strategies across divisions, regions, and business units
Alongside this, you’ll play a key role internally – helping to:
* Define what "great" account management looks like
* Build playbooks, frameworks, and best practices
* Upskill the wider team and embed a more commercial, strategic approach to account growth
This is a genuine chance to shape the future of the function, not just execute within it.
What You’ll Be Doing
* Own a portfolio of 20-30 high-value strategic accounts, with full responsibility for growth and retention
* Build deep, multi-threaded relationships with HR leaders and senior stakeholders
* Lead renewal and expansion conversations, ensuring long-term value and partnership
* Identify and drive upsell, cross‑sell, and expansion opportunities across existing clients
* Develop and execute account plans aligned to client strategy and business objectives
* Translate platform data and insights into clear, compelling commercial narratives
* Run Executive Business Reviews focused on outcomes, not just reporting
* Collaborate cross-functionally with Sales, Product, and Customer Success to drive value
* Help build and embed a scalable account management playbook across the business
What They’re Looking For
This is where the role is genuinely niche – they need someone who can balance commercial drive with relationship depth.
You’re likely to have:
* 5+ years in Account Management, Customer Success, or Strategic Accounts within SaaS / HR tech
* A proven track record of growing existing accounts (renewals, upsell, expansion)
* Experience managing mid‑market or enterprise clients
* Strong exposure to HR stakeholders (HRD, People Director, etc.)
* Confidence engaging and influencing senior / executive stakeholders
And importantly, you are:
* Commercially minded – always looking for growth opportunities within accounts
* Consultative and strategic – able to understand business challenges, not just sell features
* Credible and relationship‑led – able to build trust at senior levels
* Comfortable in a scale‑up environment – fast-paced, evolving, and not overly structured
Why This Role Stands Out
* Founding hire – shape the account management function from day one
* Clear ownership of strategic accounts and revenue growth
* Opportunity to influence process, playbooks, and team capability
* Work closely with senior leadership, including the VP of Sales
* Strong product‑market fit in a high‑growth HR tech space
The Setup
* Hybrid: 1 day per week in Milton Keynes + regular client travel
* Salary: £65K - £80K base + 50% variable
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