Your role as Cellar Service Team Member Respond to customer inquiries and technical issues via phone, email, or chat. Diagnose and troubleshoot beer dispense equipment issues, using specific technical understanding to resolve the issues. Provide step-by-step guidance and solutions to customers. Escalate complex issues to higher-level support or specialised teams as needed. Document and track customer interactions and resolutions in the support system. Follow up with customers to ensure their issues are fully resolved. Continuous development in technical understanding to support customers in resolution. Company Description As a Cellar Service Team Member, you'll be the first point of contact for customers experiencing technical difficulties. You'll diagnose and troubleshoot issues, providing clear and effective solutions. Your technical expertise and friendly demeanour will make every customer interaction a positive experience. Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. Qualifications What you'll bring Strong communication skills with the ability to interact at all levels both internally and externally Good level of Microsoft systems including Word and Excel Proven experience in a technical support or customer service role. Strong technical troubleshooting skills. Excellent communication and interpersonal skills. Ability to explain technical concepts to non-technical users. Proficiency in using support software and tools (e.g., ticketing systems, remote desktop applications).