Customer Success Manager
About Us
We're a fast-growing InsurTech start-up at a pivotal moment in our journey. As we scale our innovative SaaS platform, we're building a world-class Customer Success function from the ground up—and we need an exceptional leader to make it happen.
The Role
This is a rare opportunity to shape and lead our Customer Success function from scratch. You'll be the architect of how we engage, support, and delight our insurance clients, while setting the foundation for a team that will grow alongside our business.
As our Customer Success Manager, you'll be the trusted partner our clients rely on. You'll combine strategic relationship management with hands-on technical expertise, delivering compelling platform demonstrations and ensuring our clients extract maximum value from our solution.
What You'll Do
You'll build our Customer Success playbook from the ground up, establishing processes, metrics, and best practices that will scale with us. Working directly with insurance clients, you'll understand their unique challenges, demonstrate our platform's capabilities, and guide them toward success. You'll be equally comfortable presenting to C-suite executives and working through technical implementations with operations teams.
What We're Looking For
You have demonstrable experience in the InsurTech space or have worked as a vendor providing SaaS platforms to insurance companies. You understand the insurance landscape, speak the language, and know what matters to these clients.
You've built something from nothing before. Whether you've established a Customer Success function, led a new team, or pioneered a strategic initiative, you know what it takes to create structure from ambiguity and have the leadership experience to pull it off.
You're technically confident, capable of delivering engaging product demonstrations that showcase real business value. You're also exceptional client-facing, building relationships that turn customers into advocates.
Why Join Us
You'll have genuine autonomy to build this function your way, with the backing of a leadership team committed to customer success. You'll work at the intersection of insurance and technology during one of the industry's most transformative periods. And you'll have the opportunity to grow into a leadership role as we scale.
If you're ready to make your mark and build something meaningful, we'd love to hear from you.