Job Title: Customer Care Coordinator Location: Leicester Salary: £30,000 – £35,000 + excellent package Job Overview An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a leading UK housebuilder. This role sits within a busy Customer Care team and plays a key part in ensuring customers receive a high standard of aftercare service across multiple residential developments. The successful candidate will be highly organised, customer-focused, and confident coordinating subcontractors, suppliers, and internal teams in a fast-paced environment. Key Responsibilities * Manage incoming customer care calls and log all issues accurately * Coordinate materials and subcontractor attendance to ensure maintenance and defect works are completed efficiently * Liaise with Customer Care management to ensure all defects are monitored and resolved * Maintain and update customer care logs and trackers * Check invoices and process for payment approval * Work closely with the Buying team to order materials as required * Regularly report defects to subcontractors and monitor progress * Arrange completion of end-of-defects works for Housing Associations * Liaise with Site Teams to ensure remedial works are completed within agreed timescales * Support Sales Teams by responding to cu...