Main Duties:
1. Team Supervision & Coordination
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Oversee the security team before, during, and after events.
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Assign posts and patrol areas to security personnel.
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Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.
2. Crowd Control
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Monitor crowd behavior to prevent disturbances, fights, or overcrowding.
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Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.
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Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).
3. Access Control
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Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).
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Supervise bag checks, metal detector use, and ticket scanning areas.
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Intervene if any unauthorized access or security breach occurs.
4. Emergency Response
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Act as the point of contact during emergencies (e.g., medical, fire, violence).
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Coordinate evacuations or lockdowns if needed, following venue protocols.
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Liaise with first responders, including police, fire, and medical services.
5. Incident Reporting & Documentation
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Record and report incidents such as thefts, injuries, or conflicts.
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Complete post-event security logs and reports for management.
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Collect witness statements if necessary.
6. Communication
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Maintain constant communication with other team leaders, control room, and event managers.
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Use radios or other tools to relay important information swiftly.
7. Customer Service
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Maintain a calm, approachable demeanor while enforcing rules.
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Assist guests with directions or concerns while maintaining vigilance.
8. Compliance & Safety Checks
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Ensure all security practices comply with legal regulations and venue policies.
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Check emergency exits, fire extinguishers, and safety systems before events.
9. Staff Mentorship & Development
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Train new security personnel in protocols, customer service, and emergency response.
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Provide real-time feedback and coaching during shifts.
Person Specification:
Must have SIA (Door Supervisor) License
Must have First Aid Certification
Must have 2 years of experience in security supervisory role
Excellent customer service skills
Excellent communication skills
Must have Right to work permit
Must have 5 year checkable work history
Benefits:
* Flexible working
* Holiday Pay entilement
* Full induction and training programme including continuous development
* Competitive pay rates
* Company pension
Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing