As a Litigation Team Manager, you will be responsible for ensuring sufficient resource exists and is correctly allocated to achieve agreed service levels and you will play a vital role in supporting customers and providing excellent service. You will develop and lead an engaged and committed litigation team that nurtures long lasting relationships with our clients. The team of Litigation Paralegals play a vital role within our recoveries department by assisting in the management and progression of possession claims through the County Court. As a Litigation Team Manager, you will with the Head of Recoveries and other senior staff, to develop best practices that deliver high quality customer rehabilitation services and achieve the agreed business plan. The role is full time, Monday to Friday 37.5 hour per week at our office in Leeds. Key Responsibilities * To ensure the Litigation Team is correctly structured and resourced to deliver to agreed service levels. * To ensure that clear roles, responsibilities and objectives exist for all team members. * To ensure the Litigation Team receive the training required to enable them to perform their roles effectively. * To ensure that team members escalate sensitive matters to an appropriate member of the Recoveries Management Team as soon as they arise. * Perform one to ones with team member at the agreed frequency. * To maintain awareness of existing client's busi...