Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry, who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
* Proven experience working in a help desk or coordinator role within a Construction or FM environment.
* Strong verbal and written communication; confident dealing with clients and engineers.
* Competent user of Microsoft Office (Excel, Outlook, Word).
* Experience working in a Service & Maintenance or Facilities Management setting.
* Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
* Previous experience liaising with engineers and subcontractors.
Key Responsibilities
* Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
* Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
* Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.