Job Summary
We are seeking an experienced Head of Block / Block Director to lead our team and oversee operational functions within our block Management.
The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a comprehensive understanding of residential block processes. This role involves strategic planning, team management, and ensuring the smooth execution of daily activities to meet organisational objectives. The Director will play a pivotal role in fostering a positive work environment and driving continuous improvement across departments.
Responsibilities
- Develop and implement strategic plans to achieve organisational goals.
- Lead, motivate, and manage teams to ensure high levels of performance and engagement.
- Oversee administrative functions, including data entry, office management, and record keeping.
- Utilise Yardi software for property management tasks and reporting purposes.
- Maintain excellent phone etiquette when liaising with clients, partners, and internal teams.
- Identify opportunities for upselling services or products to enhance revenue streams.
- Coordinate with various departments to streamline operations and improve efficiency.
- Monitor key performance indicators (KPIs) and prepare reports for board meetings.
- Foster a positive organisational culture centred on professionalism and continuous development.
Requirements
- Proven experience in a Head of block / Block Director role.
- Managed teams.
- Excellent communication and delivery skills.
- Proven track record in growing a department.
- Ability to upsell services effectively while maintaining customer satisfaction.
- Organised with the ability to prioritise tasks efficiently under pressure.
- Previous experience in a leadership capacity is essential. This position offers an exciting opportunity for a motivated individual to contribute significantly to organisational success while developing their leadership capabilities within a supportive environment.
Benefits
- 25 days holiday plus bank holiday
- Birthday day off
- Pension
- Medicare
- Death in service
- Parking on site
Experience
- Head of Block : 3 years (preferred)
- Block Director : 3 years (preferred)
- Managed teams within Block
- Budgets
- Compliance
Licence/Certification
- Driving Licence (preferred)
Work Location
In person
Job Details
Date posted: 27 May 2026
Pay: £75,000.00-£100,000.00 per year
