Contracts & Database Administrator
Location: Salford or Wymondham
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary - upto £25,000 per annum depending on experience
Pension, Life Assurance & much more. - Please see our generous remuneration packages below
Marlowe Fire & Security's Contracts & Database Administrators
Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for New Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.
* Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor
* Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts
* Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines
* Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services
* Review, prioritise, and respond to customer enquiries promptly and professionally
* Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs
* Maintain clear, professional communication with both internal stakeholders and external customers
* Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction
* Liaise with internal customer service teams to address enquiries and provide accurate information to clients
* Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements
* Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation
* Prepare and submit customer reports as required, ensuring accuracy and professionalism
* Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards
Qualifications
* Self-motivated with a proactive approach to managing workload and delivering results.
* Capable of working independently, demonstrating a strong commitment to continuous learning and professional development
* Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
* Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
* Analytical mindset with the ability to interpret and utilise data to support decision-making.
* Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
* Experienced in data manipulation using Microsoft Excel and other relevant software tools.
* Possesses strong organisational skills with meticulous attention to detail.
* Adept at managing multiple priorities simultaneously through a structured and methodical approach.
* Experience working with customer portals and related digital platforms
Benefits
* Competitive Basic Salary up to £25,000 per annum, commensurate with experience.
* Comprehensive Royal London Pension Plan to support your long-term financial security.
* Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
* Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
* Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
* Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
* Dedicated Mental Health & Well-being Program to support your overall health and resilience.
* Employee Recognition Scheme that values and rewards your contributions.
* Clear Development and Progression Pathways to help you grow and advance your career.
* Convenient, Free, Secure On-site Parking for a stress-free commute.
Equal Opportunities
At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* IT Services and IT Consulting
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