Overview
IT Helpdesk Analyst (DC Thomson, 12-Month Fixed-Term Contract)
Location: Dundee, Scotland, United Kingdom. This is a full-time, temporary position (12-month fixed-term contract), working 35 hours per week from our Meadowside/Dundee office. We offer a generous package including 34 days holiday, health cash plan, on-site gym, excellent pension, a competitive salary, and many staff discounts and benefits.
Role summary
* Job Title: IT Helpdesk Analyst
* Contract Duration: 12-Month Fixed-Term Contract (The successful candidate will join us on an initial 12-month fixed-term contract with the opportunity for review and a strong possibility of the role becoming permanent, subject to business needs and individual performance.)
* Location: Dundee, Scotland, United Kingdom
Key Responsibilities
* Ensuring that customers receive a high level of engagement: creating a ticket, gathering information, setting SLAs, updating notes and validating closures.
* Support troubleshooting of IT-related problems from in-house software to hardware (laptops, PCs, printers, etc.).
* Troubleshoot basic network issues.
* Ensure tickets have full information before assignment and inform users when escalation is required.
* Provide courteous user interaction and brief guidance to enhance the value of the Service Desk experience.
* Publish support documentation and provide customer training if required.
* Basic Active Directory/Office 365 knowledge: creating user accounts, resetting passwords, creating groups, etc.
* Arrange for external technical support when problems cannot be resolved in-house.
Knowledge, Qualifications, Skills and Experience
* Previous experience in a similar IT Helpdesk role is desirable but not essential.
* Recognised Information Systems or Technical Qualification is desirable but not essential.
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving skills.
* Self-motivated with the ability to work independently.
* Ability to translate user requirements into functional and technical solutions.
To apply
Please follow our online application process and submit a CV and cover letter.
Additional information
This is a full-time, temporary position (12-month fixed-term contract), working 35 hours per week from our Meadowside/Dundee office. We offer a generous package including 34 days holiday, health cash plan, on-site gym, excellent pension, a competitive salary, and many more staff discounts and benefits.
We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.
If you have any issues with your application, please email recruitment@dcthomson.co.uk
Closing date for applications: Thursday, 2nd October 2025 at 16:00hrs
Seniority level
* Not Applicable
Employment type
* Temporary
Job function
* Information Technology
* Industries: IT Services and IT Consulting, Technology, Information and Media, and Broadcast Media Production and Distribution
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