Internal Sales and Customer Experience Advisor
This exciting career opportunity allows you to utilise your proven internal sales and customer service skills, working within a manufacturing team where quality, service, and innovation are at the core of every customer interaction. This global manufacturer seeks a confident and experienced internal sales and customer advisor to support an international client base, offering exceptional services and support with precision, care, and professionalism.
Key duties and tasks:
As an integral part of our customer sales and support operations, you will:
* Handle high volume inbound customer enquiries via telephone and email with professionalism and efficiency
* Process customer sales orders using SAP ERP, ensuring accuracy across all transaction stages
* Generate pricing and quotes, liaising with clients to secure repeat and new business
* Coordinate closely with production and logistics teams to ensure timely delivery
* Maintain and update customer records through MS Office tools and SAP
* Able to investigate and present data analytics regarding customer usage financial spend patterns
* Contribute to continuous improvement in service and support processes
The most suitable candidate must evidence:
* 3–5 years’ proven experience in internal sales or customer service, ideally within a manufacturing or technical environment
* Advanced skills in MS Office (Excel, Outlook, Word)
* Proficiency in SAP ERP systems for order management and customer interaction
* A confident communicator, able to manage multiple accounts and priorities
* Strong attention to detail and a proactive approach to problem-solving
* The ability to work collaboratively with internal stakeholders across departments
Salary and benefits:
* Competitive salary of £27,000
* A comprehensive employee benefits package, including pension, wellness support, and more
* Flexible working options to support work–life balance
* Opportunities for ongoing training and development
* A positive, inclusive team culture in a thriving business