Job Summary
We are seeking a dedicated and experienced Floor Supervisor to oversee daily operations within our retail environment. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional customer service. As a Floor Supervisor, you will be responsible for managing the team, ensuring that store standards are met, and driving sales performance.
Responsibilities
* Supervise and lead the floor team to ensure high levels of customer satisfaction and engagement.
* Manage daily operations, including merchandising, inventory control, and sales management.
* Train, mentor, and develop team members to enhance their skills and performance.
* Maintain effective communication with staff to ensure all operational procedures are followed.
* Implement promotional activities and merchandising strategies to maximise sales opportunities.
* Handle customer inquiries and resolve issues in a professional manner.
* Monitor team performance and provide feedback to improve efficiency.
* Organise staff schedules to ensure adequate coverage during peak hours.
Experience
* Previous experience in a supervisory or management role within a retail environment is essential.
* Proven track record in team management and leadership.
* Strong organisational skills with the ability to manage time effectively.
* Excellent communication skills, both verbal and written, with a focus on phone etiquette.
* Familiarity with administrative tasks related to retail operations is preferred.
* Experience in merchandising and sales management will be beneficial. Join our dynamic team as a Floor Supervisor where your leadership skills can shine while contributing to an engaging shopping experience for our customers
* Experience within a Garden Centre would be advantageous, enthusiasm to learn the product essential.
Job Types: Full-time, Permanent
Pay: £12.21-£13.00 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Work Location: In person