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It support engineer

Glasgow (Glasgow City)
ISR Recruitment
It support engineer
Posted: 10 July
Offer description

This range is provided by ISR Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

* Glasgow (Onsite)
* £25,000 to £30,000 per year(with excellent training and growth opportunities)
* Plus an excellent company benefits package

The Opportunity:

My client are looking for an enthusiastic IT Support Engineer to join and support their IT team.

You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve fault and configuring new systems.

This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications.

Skills and Experience:

* Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365
* Understanding of basic networking (IP addressing, DNS, DHCP)
* Basic troubleshooting of hardware (PCs, printers, monitors, etc.)
* Familiarity with Active Directory (e.g., password resets, account unlocks)
* Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP)

Role and Responsibilities:

* Answering and logging incoming IT support requests via phone, email, or chat
* Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues)
* Escalating unresolved issues to second or third-line support
* Providing remote support to users and walking them through troubleshooting steps
* Setting up new user accounts, email profiles, and permissions
* Installing and configuring basic software and hardware
* Ensuring service level agreements (SLAs) are met

Please call James here at ISR on 07436 071 269 to learn more about our client based in Glasgow leading the way in developing the next-generation of transport mobility through innovation and transformational technology?


Seniority level

* Seniority level

Not Applicable


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

IT System Operations and Maintenance, IT System Installation and Disposal, and IT Services and IT Consulting

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