A Bit About Us
We've recently joined the AO family, a company that shares our passion for putting customers first, caring about our teams and making a real difference. Together, we're set to make an even bigger difference and with that comes exciting opportunities to shape the future of sustainable tech.
We are on a mission to make tech more affordable and help protect the planet by encouraging recycling, refurbishing, and repurposing tech and physical media products. Giving millions of customers a smart, sustainable, and trusted way to buy, sell, and rent phones, tablets, games consoles, laptops, and other tech - all in one place.
Role Summary
Deliver high standard of testing, diagnosis and repair of electronic devices including but not limited to mobile phones, tablets, and game consoles.
Repair technician is responsible for the testing, diagnostic and repair of electronic devices to a company acceptable standard. Reporting directly to VA team leader or manager.
Key Responsibilities and Accountabilities
* Testing and diagnosis devices including iPhones, iPads, Game consoles and wearables
* Replacement components such as LCDs, batteries, cameras etc on mainly Apple mobile phones and tablets
* Replacement and repair of components such as optical drive, power source, chassis on Game consoles
* Must hit KPI's and maintain a high-quality standard.
* Record precisely all parts used for repair in our internal system.
* Must be responsible and take ownership for all allocated devices to him/her.
* Responsibility for work bench, tools and equipment given.
* General housekeeping to ensure that high H&S standards are maintained.
* Work in other departments as and when required in line with customer and business needs
Key Skills, Knowledge and Experience
Must have:
* Experience in mobile phone and tablet repair – Apple (mandatory), Samsung
* Experience in Game console repair – Xbox, PlayStation, Nintendo Switch
* Experience in wearable repair – Apple Watch, FitBit
* Passion for all kinds of repair repairs
* Ability to hit given target.
* Team player
* Basic Microsoft Office skills
* Willingness to develop themselves.
* A good level of spoken and written English
Preferred:
* Experience in repairs of other brands and model are highly welcomed
* Electronic qualification but passion and skills are more important in this job
Key Performance Indicators
* Follow departmental procedures to hit the daily KPI target.
* Meet company quality standards.
* Use internal systems to log all repairs and parts used during repair process.
* Take responsibility for all assigned repairs.