Are you passionate about transforming customer experiences and driving innovation in service delivery? We’re looking for a dynamic and customer focused individual to join our team to collaborate on the design and delivery of innovative services that improve the customer experience and reduce demand across all channels. As an Implementation Officer you’ll use data, insight, and technology to influence behaviour, streamline journeys, and ensure our services meet evolving customer needs while improving efficiency and performance. The role offers Hybrid working, with the expectation to attend in person meetings in Harrogate and Northallerton. Duties and responsibilities…. Service transformation: Implement new and improved services across all customer channels, ensuring a seamless and consistent experience. Optimise performance: Monitor and enhance the performance of demand management tools and customer engagement platforms. Collaborate cross-functionally: Work with Customer Services, Technology, and services across NYC to align tools and processes with business and customer needs. Ensure service continuity: Develop robust support structures and contingency plans for all tools and platforms. What you will bring…. Experience in customer experience or service design. Excellent written and verbal communication skills. A proactive, collaborative mindset with a focus on continuous improvement. Confidence working with digital tools, platforms, and performance metrics. Commitment to promoting excellent customer service across the organisation. Ability to work on a variety of projects with competing demands - flexible, resilient and comfortable with change. Why join us? You’ll be part of a forward-thinking team that values innovation, collaboration, and a customer first approach. This is your chance to make a real impact—shaping services that matter and improving experiences for all our customers. In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include: · a local government pension scheme with 18.1% employer contribution · salary sacrifice schemes · employee discount benefits including shopping, supermarkets, gym discounts and more! · travel loans · Health Assured – confidential help and support for your wellbeing Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits. For more information or an informal discussion please contact inga.mycroft@northyorks.gov.uk Or Julie.Gillett@northyorks.gov.uk To apply please click the Apply Now link below.