Your Responsibilities
* Responsible for ensuring your team works in a safe and healthy environment, that they are compliant with the relevant health, safety and environment procedures including PPE and waste disposal.
* Promote a culture where Accidents, Near Misses, Potential Near Misses are reported, prioritising corrective actions and escalation where required.
* Ensure that Risk Assessments are carried out, reviewed and are up-to-date.
Delivery
* Ensure that customer satisfaction is met by delivering the committed repair duration turnaround targets.
* Effective management of staff utilisation and capacity planning, including holiday and absence.
* Drive continuous improvement and ensure that all team members are operating at the required performance levels by using data to analyse Quality, Delivery and Cost.
* Address performance issues through expectation setting, feedback, coaching, and support.
Quality
* Ensure quality standards are met throughout the repair process.
Personal and Team Development
* Ensure that the team is engaged in the business objectives.
* Resolve first line people management topics e.g. return to work meetings, attendance meetings, undertaking informal and formal investigation meetings, undertaking appraisals and performance improvement plans (PIPs), referrals to Occupational Health.
* Continued development of self, to ensure that identified training needs are met and exceeded.
Your qualifications
* Essential
* Strong technical understanding and hands‑on operational experience.
* Confident in managing challenging situations with balance and professionalism.
* Solid computer literacy, including document creation, spreadsheets, email and diary management.
Desirable
* Exposure to project coordination or project management.
* Previous formal management training.
* Knowledge of continuous improvement tools.
Additional Requirements
* Ability to carry out manual handling tasks where required.
* Comfortable with periods of prolonged sitting or standing, and routine PC use.
* Willingness to work occasional unsociable hours, when business need arises.
Your competencies
* Patient Focus – We put patients at the heart of everything.
* Integrity – We do the right thing.
* Innovation – We look for new ways to make things better.
* Impact – We take accountability and get things done.
* Empathy – We care for one another and work together.
Your Benefits
* In addition to a competitive salary, you will receive a generous annual leave entitlement.
* You will be eligible to receive private medical cover.
* Comprehensive company pension scheme.
* You will receive an annual health check with BUPA, funded by us.
* Employee Assistance Program to support your health, mental and emotional‑wellbeing.
* At our HQ, we have a subsidised staff restaurant and free parking.
* Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers.
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