Senior Key Account Manager – UHNW Luxury / Fashion Commerce (B2B)
Hermès brand & product experience is critical
London W1 (4 days in person, 1 remote) + international travel
c.£50,000 + OTE
Urban Digital Recruitment is working exclusively with a London-based luxury fashion & concierge business to hire a Senior Key Account Manager to take day-to-day ownership of one of their most important Tier 1 global accounts, serving VIP & UHNW clients.
This is a hands-on, sales-driven role operating at the very top end of the luxury market, with a strong focus on rare, collectible Hermès handbags, alongside select Chanel & Goyard pieces.
You’ll manage requests end-to-end, from inbound enquiry through sourcing, pricing, conversion & delivery, in a fast-moving, real-time, chat-based environment.
This is not a relationship-only or personal shopping role. Accuracy, judgement, commercial awareness & deep product credibility are critical.
What you’ll be doing
• Owning a flagship global B2B account
• Responding to inbound UHNW client requests via real-time chat (WhatsApp-led)
• Sourcing rare & hard-to-find Hermès bags through an established supplier network
• Advising on pricing, market positioning & suitability
• Managing multiple requests across regions simultaneously
• Supporting international events, activations & on-site selling
• Driving conversion & delivering against sales targets
What we’re looking for
• 3–5+ years’ experience selling Hermès handbags (hugely advantageous)/ extensive Hermès handbag product knowledge
• Experience selling premium-priced products in a fast-paced environment
• Comfortable working in a target-driven, high-accountability role
• Confident operating via WhatsApp or similar chat-based sales platforms
• Calm under pressure, detail-oriented & commercially sharp
• Happy working closely with a founder in a lean, high-standard team
London W1 (4 days in person, in office or soho house, plus 1 day remote) + international travel
If you thrive in high-performance luxury sales, enjoy complexity, & want to operate at the cutting edge of luxury fashion commerce, this is a standout opportunity.