We have a fantastic opportunity for a Duty Manager to join our team at the Doubletree by Hilton London Kensington. As the Duty Manager, you will be in the Hotel Management Team, dealing with Guest queries and complaints. You will be a key connection between the Guest, the hotel, and the various hotel departments. You must perform the following tasks to the highest standards Your day-to-day 1. Support the Front Office and Food and Beverage operation to maintain high standards 2. Deal with Guest complaints per standard procedures within approval levels 3. Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement 4.