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Title: National Compliance Administration Officer
Location:
Worcester, Worcestershire, GB, WR1 3ZQ
Department: Administrative Services
Operation: Sanctuary Housing
Closing Date: 26/08/2025
Requisition: 225661
Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
National Compliance Administration Officer
Worcester based with a balance of home and office working
£24,831 - £26,138 per year
35 hours per week – Monday to Friday, 9:00am – 17:00pm
We’re looking for a dedicated and detail-orientedNational Compliance Administration Officerto support our Electrical Compliance team. This team of professionals is based at our Worcester office.
In this role, you’ll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter.
We offer acomprehensive training programmeandongoing development opportunitiesto help you grow and thrive as a professional within Sanctuary.
The role of National Compliance Administration Officer will include:
* Ensuring compliance and safety: Accurately checking and processing electrical certificates to help maintain the safety and compliance of our customers’ homes
* Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
* Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
* Customer and Contractor Liaison: Communicating effectively with customers and contractors to coordinate services and resolve queries
* Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
* Service Improvement: Identifying and highlighting any shortfalls in service delivery to ensure robust processes are in place
Skills and experiences:
* Some experience in accurately checking and processing data
* Recent experience of undertaking a similar role
* Good organisational and planning skills with the ability to manage multiple tasks effectively.
* Proven experience of working to deadlines and prioritising workloads
* Strong communication, interpersonal and customer care skills
* Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Job Segment: Electrical, Customer Service, Engineering
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