Front of House/IT Communications Assistant
Front of House/IT Communications Assistant
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Principal Consultant - HR & Business Support (London)
Front of House/IT Communications Assistant
City - on site
My client is an established Legal firm based in the City and are looking for a natural problem solver to join their Front of House, Meeting Room and IT support team.
This is an excellent opportunity for someone with a passion for technology, problem-solving, and customer service to develop their skills in a fast-paced, professional environment.
You will be responsible for providing hands-on technical support for meeting room technology, live and hybrid events, and a wide range of IT/AV services. You will work closely with colleagues in the IT team to ensure smooth operations, resolve technical issues, and contribute to the implementation of new collaboration solutions.
Key responsibilities include:
* Supporting and coordinating live and hybrid events.
* Performing regular checks and preventative maintenance on AV/UC equipment.
* Troubleshooting meeting room technology issues across multiple platforms.
* Exploring, testing, and implementing new Communications solutions.
* Assisting with project work and occasional out-of-hours deployments.
* Managing and maintaining AV/IT equipment inventory.
* Ensuring support requests are resolved within defined SLAs.
About you We’re looking for someone who is:
* Experience in a Front of House/Meeting Room support role
* Experienced in supporting Windows operating systems, hardware, and AV equipment.
* Confident with Microsoft Teams, Teams Rooms, basic networking, and SIP protocol concepts.
* Familiar with troubleshooting software and hardware issues, ideally with experience using a ticketing system.
* A strong communicator with excellent interpersonal skills and a dedication to customer service.
* Proactive, solutions-focused, and able to perform under pressure.
You should also have at least one year of hands-on experience with AV/IT support, plus the ability to handle the physical demands of the role (including walking, standing, lifting, and equipment setup).
What’s in it for you
* Competitive salary (reviewed annually)
* 25 days holiday (increasing with service) + holiday exchange scheme
* Private medical insurance
* Enhanced parental leave
* Ongoing training and career development opportunities
Seniority level
* Seniority level
Executive
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Administrative, and Customer Service
* Industries
Legal Services, Law Practice, and Technology, Information and Media
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