Fixed term until 31/03/2026
We have a fixed term opportunity for an experienced manager to join us and help shape the future of the service and lead the team to continued success. Opportunities for extension of the role will be confirmed towards the end of the year.
Our Herefordshire (West Midlands) drug and alcohol recovery service is a fully integrated service working with young people, adults, and families. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire, ensuring a holistic and inclusive approach to recovery. We work collaboratively with stakeholders across the county and sector to provide a comprehensive treatment offer, drawing on the expertise of all services.
Role Responsibility
To lead and develop the team to deliver high-quality, person-centred services as directed by the Senior Operations Manager, in line with the Business Plan and best practice standards. To work as a key member of the team in delivering the service. To ensure Turning Point’s vision and values are embedded in the team. To meet all statutory requirements of the service specification.
The role will deputise for the Senior Operations Manager, be an integral part of the service quality improvement plan (including investigations into incidents and feedback), help ensure the high performance of the service, and contribute to a learning culture to support colleagues within the working environment.
As Quality, Governance, and Safeguarding Lead, the successful candidate will be responsible for ensuring all staff are trained and supported to safeguard our service users, working in partnership with Herefordshire Children's Service and Adult Social Services, and in conjunction with the Regional Performance Lead to utilise data and ensure actions are completed.
Additionally, the Operations Manager will champion quality interventions, undertake case file audits, and establish best practices across the team.
Aligned with our values, the successful candidate will contribute towards the continued development of the service, support the management team to deliver the highest standards of care, and represent the organisation through engagement with partner agencies, service users, and other stakeholders.
The Ideal Candidate
We are seeking an enthusiastic, organized, and highly attentive individual for a fixed-term role within our team (there may be scope for the role to be extended). The Operations Manager will report to the Senior Operations Manager and support the safe and effective delivery of the Herefordshire Recovery Service, with direct responsibility for quality, governance, and safeguarding.
* Demonstrable leadership skills and a flexible and adaptable leadership style;
* In-depth understanding and ability to operationally and performance manage the functions of the team you lead;
* Ability to adapt responses to colleagues, commissioners/partners, and people we support;
* Strong organisational, time management, and prioritisation skills;
* Ability to remain calm and resilient in high-pressure environments;
* Excellent local knowledge and experience working with stakeholders across health and social care.
About us
We know reward looks different to each person, and so whether it's ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
* 26 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
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