Specialist Housing Benefits Officer : Appeals and Complaints
Location:Hybrid (Office based in Fulham and Remote)
Contract:4 months (with strong view to extension)
Hours:Full:time
Rate: GBP 32.54 per hour
About the role:
Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.
Key responsibilities:
: Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals
: Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries
: Represent the organisation at benefit tribunals
: Keep up to date with legislative changes and maintain procedural guidance
: Identify and prevent fraudulent claims in line with policy
: Collaborate with Housing, Revenues, and Resident Access teams
Candidate profile:
: Proven experience in Housing Benefit, Universal Credit, and discretionary benefits
: Skilled in appeals, complaints handling, and tribunal representation
: Strong problem:solving and decision:making skills
: Empathetic and clear communicator
: IRRV Technician qualification or equivalent desirable
Why apply?
: Competitive hourly rate of GBP 32.54
: Hybrid working with office base in Fulham, offering flexibility
: Opportunity to make a positive impact in public service
: Contract with potential for extension
:::::::::::::::::::::::::
, imran Makda at Red Personnel today to discuss this exciting opportunity.