Onsite IT Support Technician / Join a Fast-Growing MSP!
Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network.
We’re growing rapidly — and we’re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.
If you love variety, enjoy visiting different clients, and take pride in doing the job right first time… this is your perfect next step.
The Role: Onsite IT Support Technician
You’ll be the face of Venom IT onsite — diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.
What You’ll Be Doing:
Visiting client sites across the North West to diagnose and resolve IT issues
Troubleshooting hardware, software, and connectivity faults
Installing & configuring desktops, laptops, printers, and peripherals
Handling networking issues: switches, routers, Wi-Fi, cabling
Performing basic firewall diagnostics (FortiGate skills = big plus!)
Completing structured cabling, patch panels, and terminations
Supporting Windows OS & Windows Server environments (AD, Group Policy)
Racking, stacking, and cabling network/server equipment
Documenting all work clearly in the ticketing system
Escalating complex issues to senior engineers when needed
What You Need to Succeed:
Full UK driving licence + your own vehicle (mileage paid)
Proven ability to diagnose IT hardware/software faults
Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Basic firewall & network security understanding
Experience with structured cabling & cable terminations
Solid Windows 10/11 troubleshooting skills
Familiar with Windows Server, AD & Group Policy
Excellent communication & client-facing skills
Highly self-motivated and able to work independently
Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have)
MSP or multi-client support experience
VMware / virtualisation knowledge
FortiGate, SonicWall, or Sophos firewall experience
M365 & Exchange administration
Backup & disaster recovery experience
RMM tools exposure
CompTIA / Microsoft certifications
Experience with IP CCTV or VoIP
Why Join Venom IT?
Competitive salary – approx. £30K DOE
Mileage expenses paid
Private healthcare (Aviva)
Company pension
Gym membership
Optical & dental cashback
Reward Gateway discounts
Your birthday off!
Holiday buy/sell (up to 3 days)
Length of service awards
Customer feedback rewards
Onsite parking
Regular social events + big Christmas party
Genuine opportunities for personal development
Ready to Join a Team That Values Quality, Growth & Real Technical Skill?
If you’re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you.
Apply today and take your next step with Venom IT