Cam & Uley Family Practice is a busy friendly practice of 11,000 patients. We are looking for someone to join our great reception team, to work 30 hours over 4 days.
Monday - 8am - 6.30pm (1 hour lunch unpaid)
Wednesday and Thursday - 1pm - 6.30pm
Friday - 8am - 6.30pm (1 hour lunch unpaid)
This is an exciting opportunity to join a well established practice.
You will provide a friendly and professional service to our patients, demonstrating good communication and organisational skills. You will have the ability to work both independently and as part of a wider team; to use initiative and discretion.
Main duties of the job
Ideally you will have previous reception experience, preferably in an NHS setting. Working with SystmOne would be an advantage but is not essential. You will be IT competent, with excellent communication and interpersonal skills.
Duties will include answering phones, dealing with patients face to face, care navigation and signposting, scanning documents, issuing prescriptions and other administrative tasks requested by the GPs and the management team.
You should be smart and well presented, adhering to the Practice dress code.
About us
We are a teaching practice. We have 4 GP partners, 6 GPs, a paramedic, 2 GP trainees, a clinical pharmacist, 6 nurses and 4 HCAs as well as a large team of administrative staff. We have 2 sites, the second being a dispensing surgery and you will be expected to be able to work at either site.
Benefits include:
25 days annual leave (pro rata)
Job responsibilities
To be responsible for undertaking a wide range of reception duties and general support to the whole practice team. Duties can include, but are not limited to, greeting and signposting patients, effective use of the appointment system, dealing with prescription requests, processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with team members and external agencies such as secondary care and community services.
Provide cover during staff absences - holiday and sickness cover as required, at both sites.
Participate in mandatory e-learning and training and follow practice protocols.
Person Specification
Experience
* Experience of working with the general public
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management
* Ability to work as a team member and autonomously
* Flexible and cooperative
* Ability to work under pressure
* Previous experience of working as a receptionist in an NHS setting is desirable but not essential.
* Experience of working on SystmOne would be an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.37 an hourrising to £12.51 following 3-month probation period
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