We are looking for a Software Support Engineer with a focus on providing excellent service to customers.
You will be to ensuring the seamless operation of our systems, products, and applications in the production environment, thereby enabling the development team to remain focused on delivering.
As a Software Support Engineer, who will be part of our Product Department team but will also work closely with the Operations team.
This is a customer facing role and the position supports and maintains applications that we build for our customers around the globe!
Our applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery.
If you are looking for an international, fresh, and fast-growing environment to enhance your career further we would like to hear from you.
You will be required to travel to Greece once or twice a year to meet with the development team face to face and for training.
Key Responsibilities
1. Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders.
2. Following standard procedures for proper escalation of unresolved issues to t...