About The Role
This is a reduced year role: 37 hours per week, 38 weeks per year.
We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders.
You will be part of a constantly growing team of customer experience assistants working on a busy reception; no one day is the same, and you will deal with a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.
We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn.
We are part of a 50‑plus strong Customer Experience, Student Recruitment Department located in central Leeds with easy access to the train and bus station. Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group.
* Actual salary for 37 hours over 38 weeks will be £21,612 per annum
What You Will Do
* Greet everyone with a smile; be friendly and enthusiastic to all students, visitors, and stakeholders.
* Provide outstanding customer service, information and guidance over several contact facilities, including face‑to‑face, telephone, email and web chat, representing the Luminate brand.
* Provide information and guidance to current and potential students on their journey from application to enrolment.
* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
* Take an active part in all college student recruitment related events such as open days and curriculum‑specific activities.
* Promote course‑specific curriculum programmes and activities.
* Work to flexible and diverse workflows and shift patterns in line with business needs, including the occasional Saturday.
About You
* Relevant customer service qualification, training or experience.
* Experience of working in a customer‑focused role or environment.
* Good IT skills and knowledge of Microsoft Office and Google applications.
* Knowledge of data protection and confidentiality requirements.
* Good communication skills.
* Good attention to detail and accuracy.
* Problem‑solving skills.
* Literacy and numeracy at Level 2 or above.
Must be willing to work across campuses within Leeds City Centre and Pudsey.
Benefits
The group offers a range of excellent benefits, including:
Annual Leave
Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays.
Pension Schemes With Generous Employer Contributions
* Teachers’ Pension Scheme
* Local Government Pension Scheme
* People’s Pension Scheme
CPD Opportunities
Annual staff conference plus two additional staff development days; qualifications including PGCE, apprenticeships, leadership and management courses.
Employee Wellbeing Initiatives
Family‑friendly policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and Commuting
Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and cycle‑to‑work schemes.
Flexible and Hybrid Working Opportunities
Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.
We offer a wide range of job vacancies across our business support functions – finance, human resources, ITSS, marketing, communications, executive support, estates and food services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.
As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.
Luminate Education Group consists of Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire and University Centre Leeds.
Safeguarding
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre‑employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Equality, Diversity and Inclusion
Our commitment to equality, diversity and inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool.
Recruitment Agencies
We do not accept unsolicited CVs and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
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