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Residential Services Manager & Designated Safeguarding Lead @ WCG | Passionate about student welfare.
The Residential Services Coordinator plays a key role in supporting the Residential Services
Managers in maintaining and further developing accommodation and housing services for students
and visitors at Moreton Morrell and Royal Leamington Spa Colleges. This role will involve liaising with
the Residential Services team, as well as working alongside officers at both college sites to meet the
residential needs of students, apprentices, and summer guests. The role also includes providing
administrative support and utilising technology to streamline processes and enhance service
KEY RESPONSIBILITIES
1. Accommodation Management
* Act as the main point of contact for issuing and collecting residential documents for students,apprentices, and summer guests.
* Oversee the allocation of room keys, ensuring all paperwork and administrative processes are completed efficiently, using the TCAS system or equivalent.
* Assist with the allocation of rooms in line with College policy, liaising with the domestic team for coordination.
* Maintain accurate and up-to-date records of all accommodation and letting agreements, ensuring compliance with College policies and regulations.
* 2. Accommodation Evaluation and Maintenance Regularly visit and evaluate accommodation, ensuring all accommodation complies with College guidelines, including health and safety regulations.
* Assist with conducting end-of-year maintenance checks, ensuring rooms are ready for new occupants or summer lettings.
* Collaborate with the Estates team to report maintenance issues and ensure timely resolutions.
3.Support for International and Underage Students,Support home stays department and the International Department when needed by supporting the receiving and accommodating overseas students, ensuring proper key distribution and accommodation arrangements.
* Assist with organising induction and pastoral support for students under the age of 18, adhering to
National Minimum Care Standards.
* Develop and maintain strong links with homestay providers to promote cultural understanding and
ensure a quality experience for students.
4. Administrative Duties
* Assist with raising invoices, monitoring fee payments, and processing damage charges in line with
College policies.
* Use technology to maintain and update databases for accommodation management, ensuring
smooth operations and efficient record keeping.
* Provide general administrative support for the Residential Services Managers and cover the
Residential Services Office as required.
* To assist with open events as and when required, this will help with the promotion of residential
within the college.
5. Customer Service & Safeguarding
* Ensure a positive customer experience by handling enquiries efficiently and responding to
concerns in a proactive manner.
* Safeguard the welfare of children and vulnerable adults, in compliance with the College's
safeguarding policies and the HASAW Act.
6. Health & Safety
* To ensure a safe working environment for colleagues, students, and visitors in line with the
HASAW Act and the College Health and Safety Policy.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Education
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