Role: Administrator
Contract: 3 months
Location: Brighton, UK (on-site)
Working shifts: 9am to 5pm (35 hours per week)
Job Description
Job Purpose
To provide effective administrative and business support across the services, including Cityclean, City Parks and Fleet, ensuring the smooth and efficient running of operational services.
The role is responsible for managing administrative processes, maintaining accurate records and systems, producing management information and supporting service performance across the department.
Key Responsibilities
1. Provide comprehensive administrative support across the services.
2. Manage and maintain a variety of operational, HR, payroll, fleet and Health & Safety databases and systems.
3. Analyse and interpret data to produce accurate management information and performance reports.
4. Prepare professional correspondence including letters, emails and complaint responses for residents, councillors and stakeholders.
5. Provide reception and customer service support, dealing with enquiries professionally and efficiently.
6. Process payments, manage orders and support procurement activities in line with company's procedures.
7. Organise meetings, prepare documentation and take minutes where required.
8. Manage diaries, schedules and office systems to support effective service delivery.
9. Monitor lone working arrangements and escalate concerns where necessary.
10. Support the induction and training of new staff on systems and procedures.
11. Work collaboratively with colleagues and provide cover across the wider team and Contact Centre when required.
12. Ensure compliance with council policies, equality standards and Health & Safety procedures.
Essential Criteria
Qualifications & Knowledge
13. Educated to NQF Level 2 or equivalent experience.
14. Good knowledge of council or public services.
Experience
15. Experience in a busy administrative or customer-focused environment.
16. Experience handling complaints, difficult enquiries and sensitive issues professionally.
17. Experience producing written responses, reports and management information.
18. Experience working with financial processes, orders or procurement activities.
Skills & Abilities
19. Strong organisational and administrative skills.
20. Ability to analyse and manage complex data sets and information.
21. Excellent written and verbal communication skills.
22. Strong customer service and problem-solving abilities.
23. Ability to work under pressure and manage competing priorities.
24. Proficient IT skills including Microsoft Word, Excel and database systems.
25. Flexible team player with a professional and proactive approach.