General Manager - The Hub £51,860 benefits | The Hub, Mulberry Park, Bath | Full Time | Permanent 40 hours per week, 5 days from 7 on a rota (incl. some evenings and weekends) On-call responsibilities apply Your Commercial Instinct. Our Community Hub. A Place That Thrives. The Hub at Mulberry Park isn't a typical venue. On any given day you'll find a busy café, room hire events running, a nursery and school, office tenants, community groups, classes until 9pm and residents popping in for a coffee and a chat. It’s a commercial building with the community at its heart. We're looking for a General Manager to lead it. This is a hands-on, site-based leadership role where you'll take full responsibility for how The Hub runs, how it performs financially and how it feels for everyone who walks through the door. You'll lead a permanent team of 15, supported by a bank of around 25 casual colleagues and volunteers, with direct reports covering front of house, back of house and facilities and the wider events programme. What you'll be doing You'll own the commercial performance of The Hub. That means managing the budget, driving income across venue hire, the café, commercial tenancies and events and finding new opportunities to grow utilisation. The Hub contribution charge currently plays an important role in supporting the ongoing success of the building and you'll work closely with the managing agent to encourage consistent and positive engagement with this process. You'll lead the team day-to-day — coaching your managers, setting clear expectations, and creating the kind of culture where people want to do their best work. You'll also keep a firm grip on facilities, compliance and food safety, making sure the building, grounds and surrounding open space are safe, well-maintained and welcoming, and that the café operates to the standards our customers expect. You won't need to know every component in the plant room, but you will need to make sure everything that should happen, happens. You'll be the public face of The Hub, building relationships with community groups, commercial tenants, the school, nursery, residents association and managing agent. You'll report quarterly to the Mulberry Park Community Benefit Society Board on performance, sustainability and risk. More about you You'll most likely come from a hospitality, leisure or multi-use venue background, with experience as either a General Manager or experienced Operations Manager. Whatever your background, you'll be commercially minded, calm under pressure, and energised by the variety of running a building like this one. Essential: Experience running a multi-use community, leisure, hospitality or commercial venue, with real accountability for income and financial performance. Track record of building and delivering business plans, budgets and financial models. Experience managing outsourced contracts and supplier relationships. Experience leading and developing a customer-facing team. Confident communicator who can build positive working relationships with everyone, from a community volunteer to a board member. Desirable: Facilities management experience gained in a multi-use, customer-facing building. IOSH Managing Safely or equivalent health and safety qualification. Experience working within or alongside a housing association, managing agent or community development organisation. What you'll get in return Beyond a competitive salary of £51,860 and the chance to lead something genuinely meaningful, you'll get: 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution and life assurance at 6x salary Bonus scheme Flexible benefits which might include a Health Cash Plan, cycle to work, gym discounts and holiday trading Access to an Employee Assistance Programme for your own wellbeing About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk