Customer Operations Coordinator
Salary: £28,000
Location: Westerham (office-based, must be commutable)
Hours: Monday to Friday
Lloyd Recruitment Services are delighted to partner with a reputable company in Westerham, who are looking for a Customer Operations Coordinator to join their growing team. This is an exciting opportunity to contribute to a thriving internal sales team, providing exceptional service to customers, suppliers, and colleagues.
Customer Operations Coordinator Key Responsibilities:
Process customer orders and enquiries via telephone, email, or post promptly.
Ensure all costs associated with sales orders are identified; escalate price queries to the Manager.
Maintain accurate and up-to-date customer service records.
Collaborate with the internal sales team to drive company sales results.
Check product availability and update customers on order status, including delays or changes in delivery.
Support new customer account setup
Manage orders held for credit issues until resolved, escalating when required.
Handle customer complaints in accordance with company procedures, ensuring timely registration and follow-up.
Agree purchase quantity and price for direct delivery orders, raise purchase and sales orders, and arrange transport/delivery notes.
Raise pro-forma invoices and set up new delivery addresses.
Keep Managers informed of relevant information from customers and suppliers to support business development.
Proactively carry out telephone selling and cross-selling where appropriate.
Complete any other duties reasonably requested by management.Customer Operations Coordinator Experience & Skills Required:
Strong experience in a Customer Service or Operations role within a commercial environment.
Organised, proactive, and a team player.
Strong IT skills (Sage experience desirable for order processing).
Proven ability to build strong working relationships with customers.
Experience in sales order processing is advantageous.Benefits:
£28,000 per year
Monday to Friday, office-based
On-site parking
25 days annual leave plus bank holidays
Opportunities for career progressionPlease note: Only candidates within a commutable distance from Westerham will be considered.
Extra Information:
Refer a friend and earn up to £500 (see website for details).
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer