Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team! Benefits & Perks: Competitive salary Comprehensive training and development opportunities Friendly and supportive work environment Opportunities for career progression Employee discounts and perks Responsibilities: Provide first-line support via phone, email, LiveChat, and review platforms. Process sales orders and handle payments efficiently. Identify and convert cross-sell and upsell opportunities to drive revenue. Manage customer accounts and ensure a seamless experience. Monitor and respond to customer reviews, transforming feedback into positive outcomes. Support product launches and commercial campaigns.Essential (Knowledge, skills, qualifications, experience): Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling. Proven experience with LiveChat and handling inbound queries confidently. Working knowledge of Office 365 and CRM/order systems. Strong spoken and written English with good numeracy skills. Highly organised and able to multitask under pressure while maintaining accuracy. Customer-focused with strong interpersonal skills and resilience. Desirable (Knowledge, skills, qualifications, experience): Excel skills for data management and reporting....