This role is remote with travel to customer and branches around the South East.
Responsible for the ongoing strategic management of assigned Managed Services accounts, ensuring consistent and proactive engagement to foster long-term partnerships. This includes cultivating strong, trust-based relationships with key stakeholders at all levels within the customer organization, with the goal of becoming a trusted advisor and strategic partner.
Accountable for delivering profitable growth by identifying opportunities to demonstrate the value and efficiency of services offered, aligning solutions with customer needs and business objectives. Drive retention of existing clients through excellence in service delivery and relationship management, while also identifying and capitalizing on new business opportunities within current accounts and adjacent markets.
Work collaboratively across internal teams, including sales, delivery, and product management, to ensure client expectations are met or exceeded, and that services continually evolve to meet changing business needs. Consistently monitor account health, customer satisfaction, and performance metrics to ensure customer success and sustained revenue growth.
Key Responsibilities:
* Develop key internal and customer relationships, at a strategic/decision making level, such as CEO/MD, to influence ongoing development and retention of the contract through delivery of an annual strategic plan.
* Identify sales opportunities across the TP Group and Managed Services sectors with the customer, in particular subcontractor, planned, void, new build works, and engage with internal stakeholders to realize these opportunities, such as initiatives like Social Housing Decarbonisation Fund (SHDF) and Awaab’s Law (Prevention of damp and mould and health critical repairs).
* Propose and manage the execution of margin-enhancing opportunities such as effective price and product reviews and keep records of all proposals offered to customers, whether accepted or not.
* Act as the key contact for the customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise with the support of the BDE, central functions, and operational teams.
* Ensure that Travis Perkins meets all contractual obligations during the contract's lifetime. Undertake annual reviews with the customer to reinforce the added value and benefits of partnering with TPMS, increasing the likelihood of contract extension/retention at re-tender.
* Lead the re-tender process with external and internal stakeholders to ensure retention of all managed contracts, supporting all Permission To Proceed tenders and direct awards, and confidently articulate the Contract Workbook contents for final sign-off.
* Lead Quarterly Strategic meetings with the customer, reviewing contract performance and initiatives such as IT integration, TPGO Suite, van stock management, community investment (social value), promoting continuous improvement, and recording all actions and resolutions.
* Promote and support CSR initiatives and Social Value projects in partnership with customers.
* Keep all customer information current on our CRM system.
What’s in it for you?
We’re committed to becoming a truly inclusive employer, where everyone feels safe, welcome, and confident to be their authentic selves. If you’re interested but your experience isn’t a perfect match, we encourage you to apply—you might be just the right candidate for this or other roles.
You’ll receive excellent training and development opportunities to learn, grow, and develop across the Travis Perkins Group.
Our benefits package includes:
* Competitive bonus
* Contributory pension scheme
* Life assurance
* Colleague discount across Group businesses
A bit about us:
As the UK's largest distributor of building materials, Travis Perkins has been helping to build Britain for over 200 years. With over 5 businesses, 16,000 colleagues, and more than 1,200 branches and stores nationwide, we believe we have the best people and the best place to work. Everyone works hard and has fun along the way!
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