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Shift Manager - Pizza Hut at Glenshire Group
Overview
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our business portfolio.
Reports To: Restaurant General Manager
Position Overview
As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.
Functional Responsibilities
* Identifies and resolves workstation bottlenecks
* Ensures all products served to customers meet quality standards
* Oversees effective preparation of all workstations for peak periods
* Follows all restaurant safety procedures and coaches others
* Actively seeks information on restaurant financial and customer measures
* Demonstrates accountability for growing sales
Leadership Responsibilities
* Acts as a model providing leadership and coaching on an ongoing basis to the team
* Communicates effectively with others
* Trains new team members
* Oversees team members during shifts
* Able to efficiently work around problems
* Demonstrates growth mindset by learning from mistakes
* Respectfully coaches and directs team members
Culture Responsibilities
* Champions Yum!’s culture and values
* Prioritizes customer needs over tasks currently being performed
* Demonstrates positive energy by handling customer issues on the spot
* Makes decisions that help customers
* Coaches team on resolving customer issues
* Fosters a positive relationship with fellow team members and customers
* Embraces a culture of recognition
Educational & Experience Requirements
* Food retail or service industry experience preferred.
* Ability to exceed Customer Satisfaction expectations
* Sound communication and interpersonal skills
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Executive Offices
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