Overview
Baltic Recruitment are delighted to be supporting MDS Aero, a global leader in the design and construction of gas turbine engine test facilities with their search for an Application Support Engineer.
Overall Purpose:
In this role, you'll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably. This role blends hands-on technical support with innovation and application lifecycle management—perfect for someone passionate about customer success, system performance, and continuous improvement.
Key Duties
* Maintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.
* Provide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.
* Perform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.
* Implement software upgrades and manage application baselines in collaboration with cross-functional teams.
* Partner with customers to build and modify system configurations, ensuring optimal HMI and system usability.
* Deliver on-site and remote support for system installations, commissioning, and upgrades—often on short notice.
* Provide feedback to software design teams on field issues, usability, and future product improvements.
* Document and maintain software version histories and development processes.
Key Requirements
* Degree or diploma in Computing/Software Engineering, or equivalent related experience.
* Minimum 5 years of experience administering and maintaining Linux-based systems.
* Solid experience resolving complex software issues and applying structured problem-solving.
* Hands-on scripting and automation for deployments and maintenance.
* Familiarity with virtualized environments such as VMware or Hyper-V.
* Superb collaboration, communication, and customer service skills.
* Strong organizational and time-management skills.
* Willingness to travel internationally and support projects across time zones with flexible working hours.
The Package
* Competitive salary depending on experience.
* Bonus Program: Eligible for up to 6% of base salary, based on individual and company performance, paid annually.
* Medical Benefits: Option to participate in private insurance, with employees contributing a portion of the premium. Participation is voluntary.
* Generous Pension Program: After successfully completing the probationary period, employees can join the company pension scheme through Salary Exchange (Salary Sacrifice) for pension contributions.
* Immediate full tax relief without needing to claim higher-rate relief via annual tax returns.
* Reduction in National Insurance contributions for both employee and employer, increasing take-home pay with no reduction in pension benefits.
* Holidays: 25 days of paid vacation plus 8 statutory holidays.
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