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Join to apply for the MAC Counter Lead Ellesmere Port 22.5hrs role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by:
* reflecting a credible and professional Brand image to all internal and external consumers at all times
* maximising sales through selling, providing excellent service and retail standards
* contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
* understanding daily/weekly targets
* ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
* keeping up to date with competitor activities and missed opportunities
* effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
* delivering the Brand Strategy, ensuring the delivery of an effective local plan
* planning and implementing local marketing & events initiatives, aligned to Retailer activity
* delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
* being an Ambassador for the Brand — leading the way to ensure Brand values are represented and brought to life
* ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
* using digital tools to ensure knowledge is kept up to date
* delivering a consumer recruitment and retention strategy to grow a loyal consumer base
* developing up-to-date knowledge of products to ensure an industry-leading experience and that products meet consumer needs
* planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
* reviewing retail standards daily to ensure they are maintained to the required standard
* ensuring deliveries, stock movements, and associated administration are completed within agreed Company timeframes
* ensuring all auditable processes and administration are actioned to Company guidelines and taking corrective action when necessary
* fulfilling all information requests accurately and within deadlines
* minimising stock loss by implementing all Company Security Policies and Procedures correctly
* creating and maintaining a safe working environment for consumers, adhering to Company and Retailer Policies and Procedures
* ensuring all health & safety responsibilities and operational activities achieve an overall 'Acceptable' grade during audits
Commerciality
* Managing daily replenishment and taking appropriate action where necessary
* Maximising sales performance by utilising all commercial reports before making decisions
* Planning and delivering the visual merchandising layout according to guidelines and within timescales
* Identifying stock package issues and taking corrective action, informing the Area Manager when out of control
* Managing promotions and discounts in line with Company guidelines
* Identifying trends and suggesting ways to enhance product performance
Qualifications
* Experience in a fast-paced retail and/or consumer-facing environment
* Ability to drive self-development
* Commercial understanding and awareness of industry
* Effective communication, organisation, and prioritisation skills
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Personal Care Product Manufacturing
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