Swiss German
Customer Service Representative - (Hybrid, mostly remote)
Location
: Cambridge (Remote and 1 x per month in the Office)
Salary
: £26,400
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking
Customer Service Representative to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose:
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
● Answering calls from existing and new customers
● Proactively dealing with all queries relating to the business
● Taking orders and bookings via external and internal calls
● Managing email queries
● A professional approach with the ability to build rapport with each customer
● Demonstrating extensive knowledge on all product ranges
● Facilitating calls from B2B and B2C
Personal Specification:
The successful candidate for the position, will have the following competences:
● Previous experience in a similar role (preferred but not essential)
● Customer service experience (preferred but not essential)
● Self-motivated, with a 'can do' attitude
● Attention to detail with high level of communication skills is essential
● German Fluent speaker
● Computer literacy
● A passion to deliver the highest quality for our client's customers
Shift Pattern:
Week 1: Monday to Friday, 09:45 – 18:00 UK Time
Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time
Additional benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers